Shipping policy
Meowden Shipping Policy
Your Guide to Meowden’s Shipping Procedures
At Meowden, we are committed to ensuring that your shopping experience is seamless from the moment you place your order to when it arrives at your doorstep. This policy outlines our shipping practices and provides you with important information regarding the delivery of your purchases. By placing an order with us, you signify your agreement to these terms.
Order Processing & Delivery Timeline
- Processing Time: Orders are promptly processed within 1-2 business days following your purchase.
- Shipping Time: Delivery takes approximately 5 to 15 business days from the order date. A confirmation email, complete with tracking details, will be sent once your order is on its way.
Tracking Your Order
Stay updated on your order’s journey! Track its progress at our “Track My Order” page: https://meowden.com/apps/parcelpanel
Shipping Costs
Free Shipping: We offer complimentary shipping on all domestic orders. Enjoy the convenience of free shipping, reflecting our commitment to transparent pricing with no hidden fees.🔰 Premium Delivery Option: For an additional $6.76, customers have the choice to upgrade to our Premium Delivery service. This option provides added , Fast Order treatment, Premium assistance, protection against shipping loss, damage, and theft claims, ensuring your order arrives safely and giving you extra peace of mind.
Shipping Details
- Carrier: We proudly partner with CAINIAO and USPS for reliable and efficient delivery.
- Domestic Shipping: Most shipments are in transit for 3 business days. Orders placed by 12:00 PM will be processed the same day. Our operating hours are Monday through Friday.
Modifying Your Order
- Address Changes: To modify the delivery address, please contact us within one day of your order at contact@meowden.com or call +1 401-205-0017. Address changes cannot be made once an order is in transit.
- Cancellations: Orders can be canceled any time before shipment. For shipped orders, please refer to our return policy.
Handling Damaged Packages
Should you encounter a package damaged in transit, kindly refuse it upon delivery and alert our customer service. If the package was delivered in your absence, please contact us at contact@meowden.com or call +1 401-205-0017.
Customer Support
We’re here to help. Our customer service team is responsive within 24 hours, available Monday to Friday, 9:00 am to 6:00 pm.
- Phone: +1 401-205-0017
- Email: contact@meowden.com
Our Headquarters
SCHENCK LLC, 2915 Ogletown Road, Newark, DE, 19713, USA.
Your trust in Meowden is valued, and we’re dedicated to delivering your favorite cat products with care and efficiency.